Privacy Policy
Effective Date: 20 June 2026
Surventrics ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our survey platform and related services.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, password, and organization details when you register.
- Survey Content: Questions, response data, and analytics you create or collect through our platform.
- Payment Information: Billing details processed securely through Stripe.
- Communications: Messages you send to our support team.
1.2 Information Collected Automatically
- Usage Data: Pages viewed, features used, and interaction patterns.
- Device Information: Browser type, operating system, and device identifiers.
- Log Data: IP addresses, access times, and referring URLs.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and administrative messages
- Respond to your comments, questions, and support requests
- Monitor and analyze trends, usage, and activities on our platform
- Detect, investigate, and prevent fraudulent or unauthorized activity
- Personalize and improve your experience with our services
3. Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing).
- Legal Requirements: If required by law or in response to valid legal process.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- With Your Consent: When you have explicitly agreed to the sharing.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication measures
- Employee training on data protection
5. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at privacy@surventrics.ai.
6. Data Retention
We retain your personal information only for as long as necessary to provide our services and fulfill the purposes described in this policy. Specific retention periods are:
- Account data (name, email): for the duration of your account plus 30 days after closure.
- Payment details: 7 years, as required by tax and accounting law.
- Usage logs: 12 months, for security, support, and service improvement.
- Survey response data: retained according to your account settings; you can export or delete it at any time.
For a full breakdown of what we store and for how long, see our Data Handling Policy.
7. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will delete it promptly.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in accordance with applicable law.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the effective date.
10. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@surventrics.ai
- Address: 22 The Hill, Blunham, Bedfordshire, MK44 3NG, United Kingdom
- Company number: 17305052